Privacy Policy

Who we are

Ontario Facility Services (OFS) provides commercial cleaning services and a client portal for managing sites, schedules, and service documentation. This policy applies to ontariofacilityservices.com and the OFS client portal.

Contact us at (905) 688-3333.

Email us at info@ontariofacilityservices.com.

Information we collect

• Account and contact details: name, email, phone number, role, and login credentials.
• Company and site information: company name, locations, site contacts, and service preferences.
• Service activity data: work orders, checklists, visit reports, notes, and files or photos you upload.
• Service area requests: postal code, email, and approximate location when you use the service area checker.
• Usage data: device information, IP address, browser type, and log data collected for security and performance.

How we use information

• Provide and operate the OFS website and client portal.
• Schedule services, document work completed, and communicate with your team.
• Prepare quotes, proposals, and service documentation.
• Respond to requests, support inquiries, and service area submissions.
• Protect the security and integrity of our systems.

How we share information

We share information with trusted service providers that help us operate the portal, including hosting, authentication, storage, email delivery, and maps. These providers include Supabase (database and storage), Resend (transactional email), and Google Maps (map display and geocoding). We may also share information when required by law or to protect our legal rights.

Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember preferences, and secure the portal. You can adjust your browser settings to control cookies, but some features may not function without them.

Data retention

We retain information for as long as your account is active or as needed to provide services and meet legal or contractual obligations. You can request deletion or export of your data, subject to legal requirements.

Your choices

You can access and update your information in the portal. To request deletion or a data export, contact us using the information above.

International processing

Our service providers may process information in other jurisdictions. We take steps to protect your data in line with this policy.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.